2022/05 - LS Instruments direct presence in North American
Date: Fribourg, 25.05.2022
LS Instruments AG is pleased to announce the opening of a wholly-owned subsidiary in North America, LS Instruments North America LLC, located in Los Angeles.
"The north american market is important for LS Instruments and having somebody present locally to support both, product information requests but also troubleshooting and services was essential in order to improve our quality of service" confirms Dario Leumann, company CEO.
Ian Block has joined as General Manager after some years having his own and different activity. He was an LS Instruments employee. He was employeed by LS Instruments in 2009 as Scientist and became Chief Technology Officer in 2011 until 2013 when he moved back to the US.
"Having Ian joining us to lead the north american affiliate is of great value not only for us but for our customers in the US and Canada" says Dario Leumann, company CEO. "His technical/scientific skills combined with commercial and leadership is unique and we look forward to grow the market together".
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As global demand continues to increase for our innovative products and technical expertise, today we are excited to announce LS Instruments AG is growing its presence in North America! This is one of the numerous investments we are making across the company to accelerate development and enhance support of our next-generation light scattering tools, which have been enabling cutting-edge research and product development in our customers’ laboratories around the world for over 12 years.
LS Instruments North America, a wholly-owned subsidiary, is headquartered in Los Angeles, California. It is managed by Dr. Ian Block, an early member of our team in Switzerland who also led the development of our patented Modulated 3D technology. Our North American customers are now closer than ever to our team of light scattering experts for all onsite and virtual service and support needs.
Our North American office will provide sales consultation, product installation, and support services for the US, Canada, and Mexico. We invite you to reach out anytime to our US-based team by phone at +1 310-935-1890 or by email at northamerica@lsinstruments.com.
Frequently Asked Questions
Who do current North American customers contact for technical support?
Please continue to submit your requests by email to support@lsinstruments.ch or through our support ticketing system. LS Instruments North America will receive and handle your requests, collaborating with our team in Switzerland as needed.
What is your affiliation with LS Devices?
LS Instruments AG is no longer affiliated with LS Devices. Any products previously sold by LS Devices will be fully supported by LS Instruments North America going forward.